MONITORING & MANAGEMENT
QuantaAdvance utilizes a wide range of technical skills, management tools, industry best practices, and processes that enable us to proactively view and manage the latest technologies for delivering voice, video, and data while containing costs and alleviating risk.
PremWatch® monitoring and management is designed to support a wide range of industry-leading wireline and wireless equipment solutions. By leveraging our infrastructure management solutions, you will discover a cost-effective, non‐disruptive solution that delivers:
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Customized programs to provide end‐to‐end support for your routers, switches, voice systems, servers, applications, and network circuits
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Effective incident, problem, and change management
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Detection and management of components of your underlying infrastructure ‐ performance, availability, flow, capacity, application response, and more
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Identification of performance threats before business is impacted
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Prediction of future capacity needs through effective monitoring and data collection, aggregation, and tracking including scalable polling and massive data storage
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Improved end‐user performance
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Optional architecture design and development, hardware procurement, on‐site field service, enhanced reporting, and service contract administration
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Fixed price programs with monthly charges that eliminate up‐front, capital expenses and simplify budgeting
SERVICE DESK
QuantaAdvance offers an outsourced help desk alternative that provides technical support to your population of network and computer users. Our services will help you to regain control over your user support and give you the freedom to focus your IT and network staff on their core competencies.
Our people, processes, and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal customers, and ultimately help you provide quality service to those you service every day. Service desk functions include:
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Network Support
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Application Support
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First-line support for field personnel and their network and computer hardware.
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Warranty repair/replacement order processing
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First-line support for internal employees and their hardware.
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Dispatching an on-site technician from your internal IT department, Acuative Technical Site Specialist or a 3rd party service provider
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Customized 800 Number and Greeting
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Internet Call Tracking Access
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Remote Control Assistance
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Proprietary Application Support
FIELD SERVICES
One of the primary considerations in service selection is the vendor’s ability to provide quality, consistent and cost-effective support. QuantaAdvance's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. QuantaAdvance Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Management
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Multi-level field management in each of 4 regional districts ensures control and accountability
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District Managers – responsible for an entire district
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Technical Site Supervisors – responsible for a group of Technical Site Specialists
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Lead Technical Site Specialist – complex resolutions; SMEs
Experience
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Well-rounded Employee based technical site specialists with an average tenure of seven years
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Experienced in a wide variety of technologies
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Many hold FAA, DOD, DOJ, and top-secret security clearances
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Cisco red badge
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Cisco Certified Technicians (CCT)
Tools
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Specialized equipment to test many types of network technologies at several levels
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Full complement of tools and cable kits
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Communication devices: Enterprise Digital Assistant (EDA), laptop, cell phone, and internet access
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QuantaAdvance van and uniforms
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Spare parts
Automation
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Our InsidEdge Enterprise Resource Planning (ERP) System dynamically routes technicians based on skill set, spares, SLA, and location
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Specialists use an EDA to download jobs and customer information, bar coding, signature capture and modem access
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GPS Tracking
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Real-time order submission and updating
Training
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Formal regimen of ongoing classroom and hands-on lab coursework
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Customer service and soft skills
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Specific client process training
Resolution
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Trained to find and solve the problem – trouble resolution not trouble isolation
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Ability to test and troubleshoot circuits and coordinate resolution with the service provider
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Ability to test and replace faulty cabling during the service call
CLIENT PORTAL
One of the ways we provide you full visibility is through our state-of-the-art portal, giving you access when you need it to track everything in real time.
QuantaAdvance's web portal enables clients to submit orders, view and track their orders, as well as run detailed reports.
The Client Portal utilizes a sophisticated security architecture, which allows clients to create and manage their own company user accounts. A user account may have full or partial rights to various features of the site.
A scrolling report includes:
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Live Ticket Data
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Shows Assigned Technician
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Refresh On Demand
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Row Selection Displays Ticket Data (Order Tracking)
PCI COMPLIANCE
Payment protection you can trust
Protecting digital cardholder data requires adherence to all of the PCI DSS data security standards. Acuative undergoes annual, independent auditing against all of the PCI DSS protocols required for Level 1 compliance to maintain placement on VISA’s list of approved vendors. We’ll make it easy to stay up to date with patches and give you options for encrypted cloud backup with real disaster recovery capabilities. Whether you’re running your applications in the cloud or on co-located servers, don’t take chances on a data breach of cardholder information.
Penalties for non-compliance and losing consumer trust are never good outcomes. That’s why there’s no substitute for proactive diligence. We’re here to be your watchdogs.
